Shipping policy

Exclusive Gadget | exclusivegadget.co.uk
Last updated: 3 November 2026

1. General Information

At “Exclusive Gadget,” we strive to provide our customers throughout the United Kingdom and the EU with a reliable and transparent delivery service.

All products are shipped directly from manufacturers, suppliers, or logistics partners. Delivery terms may therefore vary depending on the product and its shipping destination.

2. Delivery Locations

We currently accept orders for delivery only within the United Kingdom and the European Union.

Delivery availability may vary depending on the destination, product, and supplier. We will inform you of any applicable restrictions before you finalize your order.

3. Shipping Costs

Shipping costs are calculated based on the product, delivery location, and available delivery options, and are covered by the buyer.

All applicable shipping costs will be displayed before you confirm and pay for your order.

We do not add any undisclosed mandatory delivery fees after your order is finalized; the only exceptions are customs duties and transportation fees if you choose a shipping option other than those we offer.

4. Processing and Delivery Times

Order processing and delivery times may vary depending on product availability, supplier location and the selected delivery service.

Estimated delivery times will be provided before you place your order.

Unless a different delivery period has been agreed, goods will normally be delivered without undue delay and within 30 days of the contract being formed, in accordance with UK consumer law.

5. Order Dispatch and Tracking

Once your order has been dispatched, we will provide a dispatch confirmation by email.

Tracking information will be supplied where available from the relevant delivery provider.

Orders containing multiple products may arrive in separate parcels.

6. Delayed, Lost or Damaged Deliveries

If your order is delayed, missing or arrives damaged, please contact us at contact@exclusivegadget.co.uk.

Include your order number and a description of the issue.

We will investigate the matter with the relevant supplier or delivery company and provide an appropriate solution.

The supplier who dispatches the goods is responsible for the dispatch time and for delivery of the parcel.

Your statutory rights concerning delayed, lost or damaged deliveries remain unaffected.

7. International Dispatch and Import Charges

Although we sell to customers within the United Kingdom and EU, all products may be dispatched from suppliers located overseas.

Any applicable import duties, taxes or compulsory charges will be disclosed and calculated in accordance with UK law before the order is placed, and must be paid by the buyer.

8. Returns and Refunds

For cancellations, refunds, and faulty goods, please refer to our Refund & Returns Policy. A refund is issued if you cancel before the supplier has shipped the package. After the supplier has dispatched the goods, a change of mind does not get a refund. Faulty, damaged, or incorrect goods may be rejected within 30 days if you describe the problem.

Nothing in this Shipping Policy affects your statutory consumer rights.

9. Contact Information

For shipping enquiries or delivery assistance, please contact:

Operated by: 'Exclusive Gadget'

Email: contact@exclusivegadget.co.uk

Website: https://exclusivegadget.co.uk/

'Exclusive Gadget' – Reliable Delivery. Shop with Confidence.